Q1: Do you ship worldwide?
Yes, we offer worldwide shipping to most countries.

Q2: How long does shipping take?

• Processing time: 1–3 business days

• Shipping time: 5–12 business days (depending on location)

Q3: How can I track my order?
Once your order is shipped, you will receive a tracking number via email.

Q4: Can I change or cancel my order?
You can request changes within 12 hours after placing your order.

Q5: Can I schedule feeding times?
Yes, our smart feeder allows you to set multiple feeding schedules via the mobile app.

Q6: What if there is a power outage?
The feeder has a backup battery system to ensure your cat is still fed on time.

Q7: Is it suitable for all cat food types?
It works best with dry food within the recommended size range of 2–14mm (0.08–0.55 inch). Kibble outside this range may not dispense correctly.

Q8: What is your return and refund policy?
We accept refund requests within 30 calendar days of delivery. Items must be unused, unopened, and in original factory packaging with all accessories intact. Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days. Shipping fees are non-refundable. For damaged or defective items, please contact us with photo/video proof within 48 hours of delivery for a replacement or full refund. For full details, please visit our Refund Policy page.

Q9: Which app do I need to control the feeder?
Download the Icsee Home Smart app from the App Store (iOS) or Google Play (Android) to set feeding schedules, monitor your pet via live camera, and control the feeder remotely.

Q10: How do I set the feeding amount?
You can schedule up to 1–99 meals per day via the app. Each meal can be set to 1–6 portions, with each portion equal to approximately 8g of dry food. This gives you full flexibility to tailor your pet's diet to their specific needs.